Step 1

Call first to set up an appointment. - (815) 496-0542 (Monday-Fri 9am-5pm)
Or email us: Email

(If you need after hour support this can possibly be arranged.)


Note: If you already have the High Performance Computers SOS button on your Desktop please use that and disregard the information bellow.


Step 2

When it's time for your appointment we will either call you or you can call us. Whatever was agreed upon when you originally set up your appointment.


Step 3

If you do not already have it installed you must also install TeamViewer on your pc or tablet. See the link below if you need to install or reinstall TeamViewer on your device.

The link below will take you to a download page for all devices. Simply select the device you are using and follow the instructions they give you. Once completed you may move onto Step 2. If you have any questions about this process please give us a call or shoot us a message.

Below the Teamviewer Download Page Link you'll find some custom installers for Teamviewer. Unless we have already instructed you to use the custom installers it is highly recommended that you use the standard Download Page to download and install Teamviewer. You will also find direct links to Android and iOS downloads. Otherwise we normally will recommend that you use the High Performance Computers QuickSupport APP which is the last link.

 

To see a short video on how we use QuickSupport please: Click Here

Teamviewer Download Page: (Please Donload Only Version 11)

Click Here

The Link Above Is Good For: Windows / macOS / Android 

Samsung Android Phones Only: (This is a specially designed version of TeamViewer for Samsung Devices)

Click Here

 

iPhone (iOS) Devices Download Link: (TeamViewer for iPhone)

Click Here

 

Smart TV(s): (Compatible Only With Android TV)
While we'd love to provide a link to install TeamViewer for your Smart TV. Not all Smart TV's are really all that smart and thus, for now, Teamviewer Support Only Works With ANDROID TV Compatible Devices. If you have one of these devices simply go the Google Play Store and search for TeamViewer or try the link above for Android. 


Note:

The reason we choose TeamViewer over the others is very simple. It's has consistently remained one of the more secure ways to remotely access and control computers and mobile devices not to mention all the other features it has that others do not. For these reasons we will not use any alternative method to access your device remotely. We hope you understand however we do apologize for any inconvenience this may cause.